Privacy Policy

Last updated: 1 April 2026

1. Introduction

Grand Watch Club (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website grandwatchclub.com or make a purchase from us.

2. Information We Collect

We may collect the following types of personal data:

  • Identity Data: Full name, username.
  • Contact Data: Email address, billing address, shipping address, phone number.
  • Financial Data: Payment details (processed securely via our payment provider Mollie β€” we do not store your full card details).
  • Transaction Data: Details of products you have purchased, order history, and payment records.
  • Technical Data: IP address, browser type, time zone, operating system, and device information.
  • Usage Data: Pages visited, time spent on site, click patterns, and referral source.
  • Marketing Data: Your preferences for receiving marketing communications and newsletter subscriptions.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfil your orders, including shipping and payment processing.
  • To create and manage your customer account.
  • To communicate with you about your orders, including shipping updates and delivery notifications.
  • To respond to your enquiries and provide customer support.
  • To send marketing communications (only with your consent β€” you can opt out at any time).
  • To improve our website, products, and services.
  • To detect, prevent, and address fraud or security issues.
  • To comply with legal obligations.

4. Legal Basis for Processing (GDPR)

We process your personal data on the following legal bases:

  • Contract: Processing necessary to fulfil our contract with you (e.g., processing orders).
  • Consent: Where you have given clear consent for us to process your data (e.g., marketing emails).
  • Legitimate Interest: Where processing is necessary for our legitimate business interests (e.g., fraud prevention, website analytics).
  • Legal Obligation: Where we need to comply with a legal requirement.

5. Sharing Your Information

We may share your personal data with the following third parties:

  • Payment Processors: Mollie B.V. β€” to securely process your payments.
  • Shipping Carriers: DHL, Royal Mail, UPS, FedEx β€” to deliver your order.
  • Analytics Providers: Google Analytics, Jetpack β€” to understand website usage.
  • Marketing Tools: For email campaigns and remarketing (only with your consent).

We will never sell your personal data to third parties.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Order data is retained for 6 years for tax and accounting purposes. Marketing data is retained until you withdraw consent.

7. Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate data.
  • Erasure: Request deletion of your personal data (“right to be forgotten”).
  • Restriction: Request restriction of processing in certain circumstances.
  • Portability: Request your data in a portable, machine-readable format.
  • Objection: Object to processing based on legitimate interests or for marketing.
  • Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise any of these rights, please email us at support@grandwatchclub.com.

8. Cookies

We use cookies and similar technologies on our website. For more information, please read our Cookie Policy.

9. Security

We take the security of your data seriously. Our website is protected by SSL/TLS encryption, and we implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: